Cancel

Help Center

Welcome to merXu help center

Here you will find all information about buying and selling on the European trading platform merXu

Help Center

First steps on merXu for a Seller

Who can use on merXu - who can buy and sell?

How much does it cost to use merXu?

First steps on merXu for a Buyer

What can I buy on merXu?

Who can buy on merXu?

How much does it cost to use merXu?

Payments for Sellers

How to activate an online payment method?

What does the payment process look like?

Why do I need to provide personal data during the verification process with the online payment operator Adyen?

Payments for Buyers

How can I pay for products?

Where can I find information about the status of my purchase payment?

What do the different types of Payment status mean?

Transaction fees

What are transaction fees on merXu and who pays them?

When is the transaction fee charged?

What is considered as the Transaction for which the transaction fee is charged for?

Sales management

How to start selling on merXu - step by step guide

Account panel for sellers

Manual listing offers

International transactions

In which countries does merXu operate?

In which countries will my offer be visible?

How are offers translated?

Domestic and international transport

Registration in the LUCID - packaging

Transport of dangerous goods

Transport of non-standard goods

MerXu promotions

CASHBACK: Next Purchase

For Buyers: How to submit your purchase for the Cashback: Next purchase promotion

[merXu Protected Payments] I have an issue with the goods, what can I do?

The transaction you entered into is an agreement between you and the Seller. First, contact the Seller and discuss the details of a potential complaint.

Read more about merXu Protected Payments HERE

If you have any doubts, contact us: contact@merxu.com or use the FORM