Help Center
Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu

How can I pay for products?

You have the option to pay for the ordered products using one of the following payment methods:

  • merXu Protected Payments
  • BILLIE - BNPL ( Germany, Austria and Netherlands)
  • Online transfer
  • Bank transfer
  • Card payment

Zrzut Ekranu 2024 02 28 122055

1. merXu Protected Payments:

merXu Protected Payments is a unique payment method based on the escrow mechanism. When you make a purchase using merXu Protected Payments, the funds are transferred from your card or account using one of the available online payment methods (BLIK, GiroPay, EPS, Trustly, Sofort, etc.) to an Protected Payments account at Adyen Bank. These funds are held securely in the Protected Payments account until you receive the goods as per the order.The seller is immediately informed by merXu once the funds have been deposited into the Protected Payments account. As soon as you receive the goods, the funds are released to the seller's designated account. This ensures a secure and seamless transaction process, providing both parties with peace of mind.

The use of merXu Protected Payments is free of charge.

2. Billie - only available for buyers from Germany, Austria and the Netherlands!

Billie constitutes a type of Buy Now, Pay Later (BNPL) functionality that is popular in e-commerce. It allows buyers to purchase goods without making the full payment upfront, instead deferring payment for 30 days. Conversely, selling company receives the due payment in advance from the Deferred Payment Provider, namely Billie.

The use of Billie BNPL is free of charge (if payment is made within 30 days) and guarantees a secure and smooth transaction process for both parties.

3. Online transfer: Upon selecting the 'Online transfer' option, the next step displays a list of cooperating banks. From this list, you can choose your bank, and upon clicking the 'Pay' button, you will be automatically redirected to your selected bank's website.

4. Bank transfer: Upon selecting the 'Bank transfer' option, you will be directed to the order summary page. Here, you can view transfer information and invoice details provided by the seller, enabling you to complete the transfer independently.

5. Card payment: If you choose the 'Credit card' option, the subsequent step presents a form for entering your card details. You can input your card number, expiry date, and security code before clicking the 'Pay' button.

Please note that if your card includes additional 3DSecure protection, you will also need to confirm the payment on your bank's side (via SMS security code, in-app confirmation, etc.).

If you have any doubts, contact us: or use the FORM