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Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu
Help Center
First steps on merXu for a Seller
What is merXu?
Who can use on merXu - who can buy and sell?
How much does it cost to use merXu?
Show more (5)
First steps on merXu for a Buyer
What can I buy on merXu?
Who can buy on merXu?
How much does it cost to use merXu?
Show more (19)
Payments for Sellers
How to activate an online payment method?
What does the payment process look like?
Why do I need to provide personal data during the verification process with the online payment operator Adyen?
Show more (15)
Payments for Buyers
How can I pay for products?
Where can I find information about the status of my purchase payment?
What do the different types of Payment status mean?
Show more (19)
Transaction fees
What are transaction fees on merXu and who pays them?
When is the transaction fee charged?
What is considered as the Transaction for which the transaction fee is charged for?
Show more (2)
Sales management
How to start selling on merXu - step by step guide
Account panel for sellers
Manual listing offers
Show more (28)
International transactions
In which countries does merXu operate?
In which countries will my offer be visible?
How are offers translated?
Show more (6)
Domestic and international transport
Registration in the LUCID - packaging
Transport of dangerous goods
Transport of non-standard goods
Show more (1)
MerXu promotions
First Purchase Bonus
Free delivery
Payments for Buyers
Discover the quick and secure payment process for your merXu purchases.
How can I pay for products?
Where can I find information about the status of my purchase payment?
What do the different types of Payment status mean?
What can I do if my payment has failed?
Where can I see the list of the payments I made?
Am I protected against unsuccessful purchases?
Who can support me with any problems regarding the payment process?
[merXu Protected Payments] What is this functionality and what protection does it provide?
[merXu Protected Payments] How to pay for purchases by bank transfer
[merXu Protected Payments] How merXu Protected Payments functionality works?
[merXu Protected Payments] How can I confirm the receipt of the goods?
[merXu Protected Payments] What is merXu's role in these transactions?
[merXu Protected Payments] How much will it cost me?
[merXu Protected Payments] I have an issue with the goods, what can I do?
[merXu Protected Payments] How long do I have to report the receipt of the goods?
[merXu Protected Payments] How and when to report that I did not receive the goods?
[Billie] How to buy with Billie?
[Billie] Who can use the BNPL payment method from BILLIE?
[Billie] Can sellers from all countries offer deferred payment with BILLIE?
[Billie] How much does it cost to use BILLIE deferred payments?
[Billie] Invoice and Payment Information
[Billie] Where can I get help with the BILLIE payments?
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