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Help Center
Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu

[merXu Protected Payments] The funds have not yet arrived in my account, can I safely send the goods?

We will notify you when the Buyer deposits the funds into the secure Protected Payment account. You will have access to information about the accumulated funds by logging into merXu. Once you receive the notification of the deposit, proceed with the transaction – the money is waiting for you, and you will receive it as soon as we confirm the delivery to the Buyer.

You can read more about merXu's Protected Payments functionality HERE.

If you have any doubts, contact us: contact@merxu.com or use the FORM.