Boost Your Business Confidence with merXu Protected Payments

The merXu Protected Payments Advantage

merXu Protected Payments is a unique payment method based on the ESCROW mechanism. When a buyer makes a purchase using merXu Protected Payments, the funds are transferred from the buyer's card or account using one of the available online payment methods (BLIK, GiroPay, EPS, Trustly, Sofort, etc.) to an Protected Payments account at mBank or Adyen Bank.

These funds are held securely in the Protected Payments account until the buyer receives the goods as per the order.

The seller is immediately informed by merXu once the funds have been deposited into the Protected Payments account. As soon as the buyer receives the goods, the funds are released to the seller's designated account. This ensures a secure and seamless transaction process, providing both parties with peace of mind.

merXu Protected Payments is free of charge and it is activated automatically for all offers as soon as you complete the onboarding for electronic payments provided by Adyen.

Benefits of merXu Protected Payments:

merXu Protected Payments offers numerous benefits to our customers. It not only ensures the security of transactions but also fosters trust between buyers and sellers. This is particularly beneficial for our international customers, who can conduct transactions with confidence, knowing that their payments are protected.

By enhancing the security of transactions, merXu Protected Payments also encourages more transactions on the merXu platform. This is a win-win situation for both buyers and sellers, leading to increased business opportunities and growth.

You do not need to go through any additional verification. The merXu Protected Payments functionality will be automatically enabled for you and is free of charge.


merXu is committed to providing the best possible trading experience for our customers. With the introduction of merXu Protected Payments, we are taking a significant step towards enhancing the security and trust in our platform. We invite you to experience the benefits of this new payment method and take your business to new heights of success.

Join us at merXu and experience the future of secure B2B transactions today!


What is merXu's role in these transactions?

merXu provides merXu Protected Payments as an optional feature for Buyers in accordance with the provisions of the merXu Terms and Conditions, Attachment 5 and 6. Buyer's use of merXu Protected Payment does not require your consent.

Once the confirmation of the goods' arrival is received, we instruct the release of the funds to your account.

When will I receive the funds deposited by the Buyer?

The Buyer deposits the funds into the Protected Payments account immediately upon placing an order. The funds are held in a secure interim account at the Dutch bank Adyen or bank mBank. The Buyer has no access to these funds, and either merXu nor Adyen cannot use them in any way.

The release of the deposited funds will occur when the Buyer confirms the receipt of the goods, but no later than 30 days from the transaction's conclusion.

The funds have not yet arrived in my account, can I safely send the goods?

We will notify you when the Buyer deposits the funds into the secure Protected Payment account. You will have access to information about the accumulated funds by logging into merXu. Once you receive the notification of the deposit, proceed with the transaction – the money is waiting for you, and you will receive it as soon as we confirm the delivery to the Buyer.

Can I deactivate merXu Protected Payments?

No. This option is available to all Buyers and Sellers on the platform because transaction security is our top priority.

How can I confirm the delivery of the product?

If the Buyer does not confirm the receipt of the goods, even though the goods have arrived and you have contacted them via chat on merXu, please contact us via email at Send us proof of shipment along with a tracking number or other document confirming delivery (e.g., CMR).

How much will it cost me?

merXu Protected Payments is free. The only fee you pay on merXu is a one-time transaction fee charged for each successful sale on our platform. This fee is 3.5% of the transaction amount, with a maximum fee of 200 EUR per transaction.

Can I still use the Logistic Assistant?

Yes, merXu's shipping assistant is also available for transactions paid using merXu Protected Payments.