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Help Center

Welcome to merXu help center

Here you will find all information about buying and selling on the European trading platform merXu

Help Center

First steps on merXu for a Seller

Who can use on merXu - who can buy and sell?

How much does it cost to use merXu?

First steps on merXu for a Buyer

What can I buy on merXu?

Who can buy on merXu?

How much does it cost to use merXu?

Payments for Sellers

How to activate an online payment method?

What does the payment process look like?

Why do I need to provide personal data during the verification process with the online payment operator Adyen?

Payments for Buyers

How can I pay for products?

Where can I find information about the status of my purchase payment?

What do the different types of Payment status mean?

Transaction fees

What are transaction fees on merXu and who pays them?

When is the transaction fee charged?

What is considered as the Transaction for which the transaction fee is charged for?

Sales management

How to start selling on merXu - step by step guide

Account panel for sellers

Manual listing offers

International transactions

In which countries does merXu operate?

In which countries will my offer be visible?

How are offers translated?

Domestic and international transport

Registration in the LUCID - packaging

Transport of dangerous goods

Transport of non-standard goods

MerXu promotions

First Purchase Bonus

[merXu Protected Payments] What is merXu's role in these transactions?

merXu provides merXu Protected Payments as an optional feature for Buyers in accordance with the provisions of the merXu Terms and Conditions, Attachment 5 and 6. Buyer's use of merXu Protected Payment does not require your consent.

Once the confirmation of the goods' arrival is received, we instruct the release of the funds to your account.

You can read more about merXu's Protected Payments functionality HERE.

If you have any doubts, contact us: contact@merxu.com or use the FORM.