When do I receive payment from the buyer?

Withdrawals from payments made via online payments are made daily, including weekends.

Withdrawals are made to the bank account number you have provided at verification. You do not have to wait until the funds from the transaction are credited to your account to start processing the buyer's order.

You will see if the payment was made correctly by going to the order tab HERE

merXu Protected Payments

merXu Protected Payments is a unique payment method based on the escrow mechanism. When a buyer makes a purchase using merXu Protected Payments, the funds are transferred from the buyer's card or account using one of the available online payment methods (BLIK, GiroPay, EPS, Trustly, Sofort, etc.) to an Protected Payments account at Adyen Bank.

These funds are held securely in the Protected Payments account until the buyer receives the goods as per the order.

You will be immediately informed by merXu once the funds have been deposited into the Protected Payments account. As soon as the buyer receives the goods, the funds are released to yours designated account. This ensures a secure and seamless transaction process, providing both parties with peace of mind.

merXu Protected Payments is free of charge.

You can read more about merXu's Protected Payments functionality HERE.

If you have any doubts, contact us: contact@merxu.com or use the FORM.