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Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu
Help Center
First steps on merXu for a Seller
What is merXu?
Who can use on merXu - who can buy and sell?
How much does it cost to use merXu?
Show more (5)
First steps on merXu for a Buyer
What can I buy on merXu?
Who can buy on merXu?
How much does it cost to use merXu?
Show more (19)
Payments for Sellers
How to activate an online payment method?
What does the payment process look like?
Why do I need to provide personal data during the verification process with the online payment operator Adyen?
Show more (15)
Payments for Buyers
How can I pay for products?
Where can I find information about the status of my purchase payment?
What do the different types of Payment status mean?
Show more (19)
Transaction fees
What are transaction fees on merXu and who pays them?
When is the transaction fee charged?
What is considered as the Transaction for which the transaction fee is charged for?
Show more (2)
Sales management
How to start selling on merXu - step by step guide
Account panel for sellers
Manual listing offers
Show more (28)
International transactions
In which countries does merXu operate?
In which countries will my offer be visible?
How are offers translated?
Show more (6)
Domestic and international transport
Registration in the LUCID - packaging
Transport of dangerous goods
Transport of non-standard goods
Show more (1)
MerXu promotions
CASHBACK: Next Purchase
For Buyers: How to submit your purchase for the Cashback: Next purchase promotion
Payments for Sellers
Experience convenient payment methods with merXu. Offer online payment options to your customers.
How to activate an online payment method?
What does the payment process look like?
Why do I need to provide personal data during the verification process with the online payment operator Adyen?
What does a given payment status mean?
When do I receive payment from the buyer?
How to add bank account in another currency
How much will I pay for using online payment methods?
Where can I check if the order has been paid?
Where will be the information about completed payments?
Will I receive any notification that the order has been paid (about incoming payment)?
How do I change my withdrawal account number?
[merXu Protected Payments] What is the functionality merXu Protected Payments?
[merXu Protected Payments] What is merXu's role in these transactions?
[merXu Protected Payments] When will I receive the funds deposited by the Buyer?
[merXu Protected Payments] The funds have not yet arrived in my account, can I safely send the goods?
[merXu Protected Payments] Can I deactivate merXu Protected Payments?
[merxu Protected Payments] How much will it cost me?
[merXu Protected Payments] Can I still use the Logistic Assistant?
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