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Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu
Help Center
First steps on merXu for a seller
What is merXu?
Who can use on merXu - who can buy and sell?
How much does it cost to use merXu?
Show more (6)
First steps on merXu for a buyer
What can I buy on merXu?
Who can buy on merXu?
How much does it cost to use merXu?
Show more (17)
Payments and merXu Pay for sellers
How and when can I activate this payment method?
What does the payment process look like?
Does merXu store data related to payments?
Show more (11)
Payments and merXu Pay for buyers
How can I pay for products?
Where can I find information about the status of my purchase payment?
What do the different types of Payment status mean?
Show more (6)
Subscriptions Plans
How much does it cost to use the merXu platform?
Do I need to buy a Subscription Plan as a Seller?
Which Subscription Plan is the best for my company?
Show more (13)
Sales management
How to start selling on merXu - step by step guide
Account panel for sellers
How to create an attractive offer that will attract Buyers
Show more (26)
International transactions
In which countries does merXu operate?
In which countries will my offer be visible?
How are offers translated?
Show more (4)
Domestic and international transport
Assistance in logistics, forwarding, domestic and international transport
Registration in the LUCID - packaging
How to arrange transport by MerXu
Show more (2)
MerXu promotions
Free delivery
Welcome Bonus
Buy Risk-Free program
'Buy Risk-Free up to EUR 3000' program - what is the program all about?
What requirements must be met in order to be able to participate in the program?
What makes participating in the program impossible
Show more (10)
Subscriptions Plans
Find out how much it costs to use merXu for the Seller.
How much does it cost to use the merXu platform?
Do I need to buy a Subscription Plan as a Seller?
Which Subscription Plan is the best for my company?
From when will I be able to choose a subscription and when will it start?
Can I change my Subscription Plan any time? How to change it?
When and how am I charged for my subscription?
Do I need to buy a Subscription Plan as a Buyer?
What are the benefits of buying a Subscription Plan?
For what period do I buy a Subscription Plan?
What is the logistic assistance by merXu?
What the technical support is available in the Subscription Plans?
What happens when I exceed the number of offers included in my Subscription Plan?
I have used the maximum amount of logistic assistance available in my Subscription Plan. Can I still ask merXu for help?
How long will the offers I add to the platform be valid?
How can I cancel my Subscription Plan?
What are the differences between particular Subscription Plans?
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