From Subscriptions to Transaction Fees

Switching from Subscriptions to Transaction Fees: Starting October 6, 2023

We're switching things up with a one-time transaction fee for each completed sale. You'll only be charged 3.5% per transaction, and we've set a cap at EUR 200. Subscription fees will no longer be charged on the platform. This way, we're making sure our pricing is tied to your success. We're hoping this will make things clearer and more flexible for you. 

Here's the lowdown:

1. Transaction Fee: For each completed sale you make on merXu, we'll charge a 3.5% transaction fee. The most you'll ever pay for a single transaction is 200 EUR.

2. Transaction List: We keep a running list of all your transactions, including any sales you've made. Any sales you make at the end of the month will be added to the list by the 3rd day of the following month. You can check out your list [HERE](#). We'll also send you an email to let you know when it's updated.

3. Qualifying Transactions: We'll consider a sale as final and charge the fee when:   

- The buyer has paid up.   

- The buyer used the merXu Pay option.   

- You've signed a Freight Forwarding Agreement with us.   

- You've taken part in a promotion we've run that confirms the sale.   

- We have other information or documents proving the sale happened.

4. Disputes: If you think a sale on your list didn't actually happen or its value and commission fee are incorrect you can challenge it. Just provide some evidence, like a correction invoice.

5. How to Dispute: To submit your request you must use your dashboard exclusively and:    

- Let us know what your objections are.   

- Give us proof or a good reason to believe the sale didn't happen, or that the value of the sale and the fee are wrong.

6. Adding Transactions: If you've made a sale that isn't on the list, you can also add it yourself through your account.

7. Responding in Time: We recommend checking your transaction list regularly and letting us know straight away if you have any objections or comments. You have until the 5th day of each month to submit any comments about the previous month's list. If you don't get back to us by then, we'll assume you're okay with everything on the list and all fees will be included into your invoice.

8. Our Assessment: We'll look into any objections you have, finalize the list, and make it available in your account within 7 days. If we're not sure about something, we'll get in touch to find out more.

9. Disagreements: If you're not happy with our decision, you can file a complaint according to merXu's Terms and Conditions.

10. One Fee per Transaction: Even if there are multiple sale indicators, we'll only charge one transaction fee. For example, if you used payment services and signed a Freight Forwarding Agreement at the same time, you'll only pay one fee.

11. Automatic Charging: We'll automatically charge the transaction fee as soon as a sale is final. In case of payment methods available on merXu your success fee will be deducted from the amount transferred on your account. We'll send you an invoice by the 14th business day of the following month and all details will be available on your account. 

12. No Refunds: We can't refund transaction fees, even if a sale is partially canceled, the contract is ended, or there's a complaint about the product or service. We also can't refund fees if your account is suspended or deleted from the platform.

13. Keeping Things Fair on merXu: Just a reminder - you can't negotiate or finalize sales outside of merXu, or try to avoid paying transaction fees. You also can't send buyers to other platforms, shops or charge them extra based on how they choose to pay. This is against our rules, and it means the buyer won't be protected by merXu.

14. What functionalities will make sales management easier: Remember about Minimum Order Value functionality that allows you to manage sales volume. You can set it on your account and only accept orders of a certain value. Maximum commission is EUR 200, so with a certain value you can manage its percentage.Please refer to the merXu platform'sTerms and Conditions for more details and any further queries.

In conclusion

our updated pricing structure at merXu aims to provide greater transparency and flexibility for our users. With a simple 3.5% transaction fee capped at EUR 200 per sale, we're aligning our fees with your success. We've outlined the key aspects of this new system, including transaction tracking, qualifying transactions, dispute resolution, and the importance of adhering to our platform's rules.We encourage you to actively monitor your transaction list and voice any objections or concerns promptly to ensure accuracy.

Our commitment to fair assessment means we will diligently investigate disputes and provide a resolution within seven days.While we strive to offer a seamless experience, please remember that transaction fees are non-refundable, and adherence to our platform's rules is essential for maintaining a fair and secure marketplace.

To streamline sales management, don't forget about our Minimum Order Value functionality, allowing you to control sales volume. For more details and any further inquiries, consult the merXu platform's Terms and Conditions. Thank you for choosing merXu, where your success is our priority.