Is it possible to get the refund when the Transaction was concluded and failed afterwards?
The transaction fee is non-refundable, including in the event:
- that the Buyer or the Seller withdraws from the Transaction or withdraws from the Transaction in part,
- when the Buyer or the Seller terminate the sale contract, including when one of them terminates the contract or evades the effects of the declaration of will,,
- of a complaint made concerning the Product,
- of suspension or deletion of an Account on the Platform.
If you think a sale on your list didn't actually happen or its value and commission fee are incorrect you can challenge it.
To submit your request you must use your dashboard exclusively and:
- Let us know what your objections are.
- Give us proof or a good reason to believe the sale didn't happen (f.e. a correction invoice) or that the value of the sale and the fee are wrong.