Buy with merXu assistance - what it is and how the purchase goes

Buy with merXu assistance is to support you in finding the best deal on a given product. merXu Customer Support will contact Sellers on your behalf and provide you with the most interesting proposals. 

You will have a chat with a merXu representative at your disposal. So take advantage of it to fill in information about your order - what is crucial for this order (whether more delivery time or price, etc.), whether substitutes are involved, if you have a price ceiling that should not be exceeded - in short, everything that can help "sew" the best offer for you.

 How to use Buy with merXu's help:

1. if you see the form below on the product card you are interested in:

You can entrust merXu Customer Support to find the best deal for you. 

2. if you are already registered, log in and complete the details of the Buy with merXu assistance form. Indicate how many pieces you are interested in and where the shipment should take place. If you are not logged in, enter your email address and phone number (and then register an account on merXu to activate your request for a quote). 

3. you can find a list of your inquiries and bid requests (Buy from merXu) here: https:/merxu.com/dashboard/en/my-inquiries

4. you can find a conversation with a merXu representative at: https://merxu.com/dashboard/pl/messages?limit=10&splitBy=purchases

Click on it to go to the chat.

5. when you receive an offer, you will receive information about it in the chat (both in the conversation and in the summary on the right side of the page

6. compare offers. Accept the offer that is right for you via the Buy Now button. Reject offers that do not meet your expectations.

7. After clicking on Buy Now, you will be immediately taken to your order. Pay it with the payment method of your choice: