merXu Protected Payments: Securing your payment until delivery.

What is merXu Protected Payments?

merXu Protected Payments is a unique payment method based on the escrow mechanism. When you make a purchase using merXu Protected Payments, the funds are transferred from your card or account using one of the available online payment methods (BLIK, GiroPay, EPS, Trustly, Sofort, etc.) to an Protected Payments account at Adyen Bank. These funds are held securely in the Protected Payments account until you receive the goods as per the order. The seller is immediately informed by merXu once the funds have been deposited into the Protected Payments account. As soon as you receive the goods, the funds are released to the seller's designated account. This ensures a secure and seamless transaction process, providing both parties with peace of mind.

The use of merXu Protected Payments is free of charge.

The power of merXu Protected Payments

Elevating Trust

In today's interconnected marketplace, international buyers and sellers need a payment method they can trust. merXu Protected Payments operates on the robust Protected Payments Account mechanism, offering buyers peace of mind knowing their funds are safeguarded until they receive their orders as expected.

Effortless Transactions

With merXu Protected Payments, making payments has never been easier. Buyers can securely pay for their orders using a variety of online payment methods such as BLIK, GiroPay, EPS, Trustly, Sofort, and more. This versatility ensures a hassle-free payment experience tailored to your preferences.When paying by standard bank transfer, you must pay a fee in accordance with your bank's price list.

Safely Managing Your Funds, Under Your Control

When you make a payment using merXu Protected Payments, your money is securely transferred from your card or bank account to an Protected Payments account held by Adyen, a trusted banking partner. These funds remain in Protected Payments Account until you confirm that you've received your order as specified. The use of merXu Protected Payments is free of charge.

Real-time Updates

Stay informed every step of the way. merXu ensures seamless communication between buyers and sellers. Sellers are promptly notified when funds are received in the Protected Payments account, and once the buyer confirms order receipt, the funds are released and transferred to the seller's designated account.


The Benefits of Choosing merXu Protected Payments

FAQ



How can I confirm the receipt of the goods?

You will receive email notifications that will allow you to confirm the receipt of the goods. If you do not confirm the receipt of the goods within 30 days of payment or do not report any issues with the goods, the money will be transferred to the Seller. The option to confirm receipt of the goods will also be available on the order summary page.

What is merXu's role in these transactions?

merXu provides merXu Protected Payments as an optional feature for Buyers in accordance with the provisions of the merXu Terms and Conditions, Attachment No. 5. After confirming the correct course of the transaction, the Seller will receive the funds deposited in their Adyen account. If the goods have arrived damaged, please report this to the Seller.

How much will it cost me?

merXu Protected Payments is free of charge.

I have an issue with the goods, what can I do?

The transaction you entered into is an agreement between you and the Seller. First, contact the Seller and discuss the details of a potential complaint.

How long do I have to report the receipt of the goods?

Report the receipt of the goods promptly. You will receive several reminders from us, but we encourage you not to delay, as it may cause issues in conducting transactions with Sellers on merXu. You have a button available in the order summary.

If you do not confirm the receipt of the goods on your own, we will transfer the funds to the Seller no later than 30 days after payment.

How and when to report that I did not receive the goods?

Report via email to contact@merxu.com that you have not received the goods within 30 days of payment to the Protected Payments account.