APPENDIX NO. 1a TO THE TERMS AND CONDITIONS – SUBSCRIPTION FEES
I. General provisions
1. The use of merXu for the sale of Products is possible within one of the three Plans.
2. The chargeability of certain services or functionalities available on merXu depends on the choice of the Plan made by the User.
3. There are three Plans within the merXu subscription model:
a. Standard
b. Premium
c. Enterprise
4. Due to the changes in the Plans, the User is obliged to select the new respective Plan within 21 days from their entry into force (i.e. by 21.04.2023), subject to individual bonuses and discounts which merXu can give to its Users at its own discretion.
5. If you would like access to additional tools and services to facilitate sales, such as increasing the scale of offers and sales management technical support, exposure of company logo and company card among others (see table in clause 13 below), we recommend choosing Premium or Enterprise Plan at any time.
6. The Plans differ in terms of offers management, functionalities, tools and the amount of the monthly fee the User is obliged to pay to merXu.
7. With the selection of the Plans, the User accepts the rules according to which they will sell their Products on the Platform.
8. Standard, Premium and Enterprise Plans are subscribed in monthly subscription periods, subject to the first subscription period, which may be an incomplete monthly period in a specific case.
9. A monthly period is understood to be 1 calendar month.
10. The subscription period starts on the first day of acceptance of the first Plan within merXu.
11. Changes to the Plans may take place during the relevant subscription period, subject to the following provisions:
a. change to a higher Plan is made automatically when the User selects and accepts the change to the Plan,
b. change to a lower Plan will only be made at the end of the ongoing monthly subscription period (i.e. when the subscription to the respective Plan is renewed).
12. In the case referred to in clause 11 (b) above, the User has the option to change their decision to change to a lower Plan during the subscription period until the last day of the subscription period.
13. You can find out more about our Plans in the following table:
|
STANDARD |
PREMIUM |
ENTERPRISE |
|
|
Monthly subscription fee |
50 EUR |
200 EUR |
1 000 EUR |
|
Account management |
|||
|
Number of accounts per company |
1 |
5 |
UNLIMITED |
|
Offers management |
|||
|
Monthly limit for active offers |
500 |
UNLIMITED |
UNLIMITED |
|
Feed import |
NO |
YES |
YES |
|
Scheduler |
NO |
YES |
YES |
|
Offers export |
NO |
YES |
YES |
|
API access |
NO |
YES |
YES |
|
Baselinker integration |
NO |
YES |
YES |
|
Sales management |
|||
|
Minimum order value |
NO |
YES |
YES |
|
Basket discount |
NO |
YES |
YES |
|
Customer specific prices |
NO |
NO |
YES |
|
Inquiries quoting monthly limits |
10 |
50 |
UNLIMITED |
|
Orders export |
NO |
YES |
YES |
|
Quotes export |
NO |
YES |
YES |
|
Support |
|||
|
Technical support |
NO |
NO |
YES |
|
Dedicated account manager |
NO |
NO |
YES |
|
Brand visibility |
|||
|
Company card |
NO |
YES |
YES |
|
Company logo |
NO |
YES |
YES |
14. You can read more about the guidelines that will help you get a better understanding of the new attractive Plans in the Help Center at: [___].
II. Plan details - Fees, discounts and promotions
1. The subscription fee quoted for a particular Plan is a monthly fee.
2. All prices shown next to the Plans are net prices, unless specified otherwise.
3. The subscription fee is charged in arrears for each monthly period within the selected Plan.
4. If an Account is registered on the Platform and a Plan is selected during the calendar month, the fee for the first subscription period will be charged in accordance with the price list current at the date of selection of the Plan.
5. A settlement period is a calendar month; thus if you select a Plan during a month, a subscription fee will be calculated proportionally based on the calendar days left in a given month.
6. In the event of a change to a higher Plan, the change will be effective automatically and the charge will be pro-rated according to the time of use of the respective Plan.
7. MerXu reserves the right, at its own discretion, to grant individual discounts and rebates on the prices presented within the individual Plans.
8. Where individual discounts granted within the Plans have an associated expiry date, any change to the amount of the discount will be communicated at least 21 days prior to its expiry.
9. Any change in the amount of the discount does not affect Transactions in progress where the payment process has been initiated and the rights already granted to Users.
10. Any changes to the prices assigned in the individual Plans will be communicated to the Users at least 21 days in advance, with the provision that changes to the prices may not affect the rights already granted to the Users.
11. All current discounts, rebates are available to Users in the Plan view after logging on to the Platform.
12. In the event of suspension or deletion of an Account on the Platform, subscription fees are not refunded.
13. MerXu may expand available Plans with the new functionalities, products or services without prior notice, provided that such additions will not affect the price of the given Plan and rights and benefits acquired by the Users under a Plan.
14. MerXu may provide the option to buy the additional functionality, product or service which is not a part of the given Plan for an extra fee. The fee shall be available upfront and shall be subject to the User´s approval.
III. Plan details - Offers management
1. Within the available Plans, the User has the opportunity to place a specific number of Offers on the Platform. The Users may also utilize the related tools and services (see the table in clause I.13 above), depending on the selected Plan. If you want to upload more Offers than those provided in the Plan or use the services above the limits indicated in the table above, you are required to upgrade the Plan.
2. If you wish to sell Product accessories, related services or products, you must prepare separate Offers for each Product. If this is not the case, merXu reserves the right to revise and remove the Offer until doubts are clarified.
3. When posting an Offer on the Platform the User decides on its duration.
4. The User within the Plans can integrate the Offers with the external BaseLinker system, with the exclusion of this functionality for the Standard Plan.
IV. Plan details - Technical support
1. merXu offers technical support for Users as part of the individual Plans. The Technical support service does not cover the Standard and Premium Plan.
2. Technical support consists of merXu assistance with, among other things:
a. removing redundant HTML characters from descriptions,
b. updating the prices of the Products by the indicated percentage,
c. category completion based on the category path indicated by the User,
d. completing the required columns in the file and the attributes based on the Product ID when the User supplies incomplete data,
e. adapting the file (renaming columns) to the merXu format,
f. changing the structure of the file, e.g. cleaning up empty columns and lines, colours, changing commas to full stops,
g. combining several images from different columns,
h. changes to the content: disabling mass edit Product names, preparing price ranges in the file, adding promotional prices, VAT rates,
i. creation of a merXu-compatible Excel file from the Seller's database (xlsx/csv).
3. The standard file formats on the Platform are: .csv, .xls, .xlsx and standard dynamic file formats: Ceneo, Heureka, Google Merchant, Árukereső, merxu_csv, merXu_xml, Iof, Nokaut, Verskis. merXu can enable integration with external integration systems.
4. If customisation of non-standard User file formats is required, the support fee is agreed individually between merXu and the User.
V. Plan details - Brand visibility
1. If selecting the Premium or Enterprise Plan the User can create a company business card in order to present their company to potential customers.
2. In addition in case of selecting the Premium or Enterprise Plan the User´s logo will be displayed at the User’s offer.
VI. General support
1. If you have any questions about the offered Plans and the available functionalities, please contact pomoc@merxu.com.
2. In addition, you can ask questions using the contact form or by letter to the address of the merXu registered office.
3. If you wish to unsubscribe from the Plan and use your Account exclusively as a Buyer, you must send such a request to pomoc@merxu.com. The deactivation of the Plan will take place as of the end of the current subscription period.