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Help Center

Welcome to merXu help center

Here you will find all information about buying and selling on the European trading platform merXu

Help Center

First steps on merXu for a seller

Who can use on merXu - who can buy and sell?

How much does it cost to use merXu?

First steps on merXu for a buyer

What can I buy on merXu?

Who can buy on merXu?

How much does it cost to use merXu?

Payments and merXu Pay for sellers

How and when can I activate this payment method?

What does the payment process look like?

Does merXu store data related to payments?

Payments and merXu Pay for buyers

How can I pay for products?

Where can I find information about the status of my purchase payment?

What do the different types of Payment status mean?

Subscriptions Plans

How much does it cost to use the merXu platform?

Do I need to buy a Subscription Plan as a Seller?

Which Subscription Plan is the best for my company?

Sales management

How to start selling on merXu - step by step guide

Account panel for sellers

How to create an attractive offer that will attract Buyers

International transactions

In which countries does merXu operate?

In which countries will my offer be visible?

How are offers translated?

Domestic and international transport

Assistance in logistics, forwarding, domestic and international transport

Registration in the LUCID - packaging

How to arrange transport by MerXu

MerXu promotions

Buy Risk-Free program

'Buy Risk-Free up to EUR 3000' program - what is the program all about?

What requirements must be met in order to be able to participate in the program?

What makes participating in the program impossible

Help Center

Sales management

Check how to start selling on merXu, upload offers - manually, with the files, BaseLinker or API. Learn how to manage your sell, efficiently navigate through the seller’s panel and contact with the buyers without any problems.