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Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu
Help Center
First steps on merXu for a seller
What is merXu?
Who can use on merXu - who can buy and sell?
How much does it cost to use merXu?
Show more (6)
First steps on merXu for a buyer
What can I buy on merXu?
Who can buy on merXu?
How much does it cost to use merXu?
Show more (17)
Payments and merXu Pay for sellers
How and when can I activate this payment method?
What does the payment process look like?
Does merXu store data related to payments?
Show more (11)
Payments and merXu Pay for buyers
How can I pay for products?
Where can I find information about the status of my purchase payment?
What do the different types of Payment status mean?
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Subscriptions Plans
How much does it cost to use the merXu platform?
Do I need to buy a Subscription Plan as a Seller?
Which Subscription Plan is the best for my company?
Show more (11)
Sales management
How to start selling on merXu - step by step guide
Account panel for sellers
How to create an attractive offer that will attract Buyers
Show more (26)
International transactions
In which countries does merXu operate?
In which countries will my offer be visible?
How are offers translated?
Show more (4)
Domestic and international transport
Assistance in logistics, forwarding, domestic and international transport
Registration in the LUCID - packaging
How to arrange transport by MerXu
Show more (2)
MerXu promotions
Free delivery
Buy Risk-Free program
'Buy Risk-Free up to EUR 3000' program - what is the program all about?
What requirements must be met in order to be able to participate in the program?
What makes participating in the program impossible
Show more (10)
First steps on merXu for a buyer
Find out how to start shopping on merXu, how the search engine works and what the category tree offers. We'll also guide you through the various forms of contacting sellers and show you the Panel for your account.
What can I buy on merXu?
Who can buy on merXu?
How much does it cost to use merXu?
How to register an account on merXu?
How to start buying on merXu - step by step guide
MerXu Account Panel for buyers
How to search for offers?
Have you not found a product? Make an inquiry.
How does the “Make an order” option work?
Can I add offers from different sellers to my bucket?
How to communicate with the seller?
How to pay for the products?
Where can I find all my purchases?
Where can I find invoices for my orders?
How to attach .pdf file to a conversation?
How to buy at foreign markets?
Guarantee
I forgot my password
How to contact merXu?
What does the "Ready to ship" label mean?
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