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Help Center
Welcome to merXu help center
Here you will find all information about buying and selling on the European trading platform merXu

MerXu Account Panel for buyers

You can find your merXu account panel HERE or by clicking on merXu dashboard button on merXu main site:

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There you will find the section dedicated to Buyers:

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  1. My merXu - you will find all the most important information about your company here (you can edit it from this level). You can also add your employees to operate your account on merXu. From this level, you can also invite your business partners to register and shop at merXu - for this you will receive a bonus from merXu. From the "My merXu" allows you to see Messages - a collection of all messages from contractors, divided into New, Open and Closed.
  2. Messages - you will here find all messages divided into All, New, Requiring an answer and Closed.
    Messages that require your response are marked with a red flag.
    Use the possibility of direct contact with your client via the messenger. This is where the parties can negotiate with each other and set all terms of the transactions. This is what distinguishes merXu from other website.
  3. Contacts - at this level you will generate an invitation link to merXu. You can also view the list of your contacts on merXu here.
  4. Promotions - Here you will find a summary of your submissions to merXu promotions. You can check ( in the "Invoices" tab) which invoices you have uploaded, the status of your applications and, if your application was rejected -  the reason (just click on the question mark). This section (in the "Payouts" tab) also contains information about the bonus payouts that MerXu has made.
  5. Company card - add a description of your company and photos with your logo.
  6. Files - here you can find all the reports that you have generated regarding the reliability of other companies.
  7. Settings - here you will create your company profile - its data including your bank account, and you will give your employees access to your account.

SELLER’S ZONE

  1. Product Catalogue - here you can find all your listed offers or different options to list them.
  2. Order - all orders placed by merXu users.
  3. Sales settings - you will find all the delivery price lists here. You can edit them or add new ones.

BUYER’S ZONE

  1. Purchases - in this tab you will find all your Orders divided into completion statuses: New, Processed and Completed.
  2. Requests for quotes - all your submitted inquiries.
  3. Payments - here you can see a list of your payments and filter them by their status.