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Εδώ θα βρείτε όλες τις πληροφορίες σχετικά με τις αγορές και τις πωλήσεις στην ευρωπαϊκή πλατφόρμα συναλλαγών merXu

Κέντρο βοήθειας

Shipping Assistance for Sellers

To place a shipping quote order, use the "Use Shipping Assistant" button.

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If the buyer has not provided a delivery address, you will see a message:

Hc Asystent 1 En

When the buyer enters the delivery address you will receive a notification and the order status will change. 

Hc Asystent 2 En

Confirm the value of the ordered goods by clicking the “Confirm” button.

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Once approved, the Shipping Assistant form will appear.

Before submitting the form, make sure that you have entered the correct data:

  • correct addresses: pickup and delivery addresses; you can edit the pickup address in the form, but the delivery address is completed based on the data provided by the buyer;
  • the number and type of shipments with the given parameters (in the case of several shipments of different dimensions, use the Add Parcel button)
  • the exact parameters of the shipment (in case of inconsistency with the actual dimensions/weight, additional fees may be charged by the carrier)
  • cargo insurance: after clicking the button, enter the value of the goods for which insurance is to be calculated)
  • for ADR goods, select the Declaration of hazardous materials option, and then enter the UN number
  • in the Comments field, you can add a comment, such as additional instructions for collection

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If the data is correct, select the "Shipping Assistant from merXu" button. A message about sending a shipping quote will appear.

The shipping offer is then being prepared by the merXu team.
When the offer will be ready, merXu will send a notification and information about the ready quote will appear in the conversation.
Our team may also contact you by e-mail or phone in the meantime to arrange additional details.
To send a ready-made offer to the buyer (including a shipping quote), use the Send Offer button. 

Booking a courier will be possible once the buyer confirms the offer.