[merXu Protected Payments] What is this functionality and what protection does it provide?

• We introduced merXu Protected Payments to minimize the risk of not receiving paid-for goods and to ensure the safety of transactions on our platform.

• When paying for an order on merXu using merXu Protected Payments, you no longer need to worry about losing your funds when paying for ordered goods before their delivery.

• With merXu Protected Payments, the funds are deposited in a secure settlement account for the seller (the "Protected Payments" account) in a Dutch bank called Adyen for electronic payments or Polish bank mBank for bank transfer payments.

• Neither the seller nor merXu have access to these funds, and bank cannot use them in any way.

• The funds will be transferred to the seller only after confirmation that you have received the goods.

• In the event that you do not receive the order or it is delivered incompletely, you can request a refund (after prior agreement with the seller that the goods were indeed not delivered at all or not in full).

• The security of the deposited fundsis guaranteed by Adyen.

You can find more information about merXu Protected Payments HERE.